Customer Service
In the service industry you are sunk without exquisite customer service. While producing an excellent standard of customer service may seem like it should be easy, it isn't. The spa environment attracts clients who expect more than in any other industry. Great customer service can be achieved but it isn’t easy. Achieve ultimate customer satisfaction with systems for consistency/quality control such as customer follow-up, mystery shoppers, procedures and scripts and staff incentives, development and retention. We take customer service beyond Disney, beyond Nordstrom's and beyond the Ritz to a whole new level of excellence. This module includes an extensive written packet and one hour of telephone consulting.